First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Also Known As:

Accounting Manager Accounts Payable Supervisor Accounts Receivable Manager Administrative Supervisor Customer Service Manager Customer Service Supervisor Office Coordinator Office Manager Office Supervisor Staff Services Manager

Wages

Hourly

Annual wages for First-Line Supervisors of Office and Administrative Support Workers in United States

Job Outlook Bright

New job opportunities are very likely in the future

United States 2034 Projected Employment

1,554,400

0% Change From 2024

Explore First Line Supervisors of Office and Admin Support Workers video

Tasks you might complete in a day.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Arrange for necessary maintenance or repair work.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Develop work schedules according to budgets and workloads.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Compute figures such as balances, totals, or commissions.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Develop or update procedures, policies, or standards.
Monitor inventory levels and requisition or purchase supplies as needed.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Coordinate activities with other supervisory personnel or with other work units or departments.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Interpret and communicate work procedures and company policies to staff.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Recruit, interview, and select employees.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Subject areas you may need to master.

Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Strengths you may need in this role.

Active Listening - Listening to others, not interrupting, and asking good questions.
Speaking - Talking to others.
Time Management - Managing your time and the time of other people.
Learning Strategies - Using the best training or teaching strategies for learning new things.
Equipment Maintenance - Planning and doing the basic maintenance on equipment.
Systems Evaluation - Measuring how well a system is working and how to improve it.
Reading Comprehension - Reading work-related information.
Coordination - Changing what is done based on other people's actions.
Negotiation - Bringing people together to solve differences.
Quality Control Analysis - Testing how well a product or service works.
Instructing - Teaching people how to do something.
Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
Operations Analysis - Figuring out what a product or service needs to be able to do.
Active Learning - Figuring out how to use new ideas or things.
Writing - Writing things for co-workers or customers.
Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
Mathematics - Using math to solve problems.
Science - Using scientific rules and strategies to solve problems.
Technology Design - Making equipment and technology useful for customers.
Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Management of Financial Resources - Making spending decisions and keeping track of what is spent.
Service Orientation - Looking for ways to help people.
Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
Management of Material Resources - Managing equipment and materials.
Persuasion - Talking people into changing their minds or their behavior.
Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
Repairing - Repairing machines or systems using the right tools.
Operation and Control - Using equipment or systems.
Social Perceptiveness - Understanding people's reactions.
Installation - Installing equipment, machines, wiring, or computer programs.
Programming - Writing computer programs.
Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
Management of Personnel Resources - Selecting and managing the best workers for a job.
Gross Body Equilibrium - Keeping your balance or staying upright.
Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
Oral Expression - Communicating by speaking.
Mathematical Reasoning - Choosing the right type of math to solve a problem.
Originality - Creating new and original ideas.
Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
Time Sharing - Doing two or more things at the same time.
Speech Recognition - Recognizing spoken words.
Selective Attention - Paying attention to something without being distracted.
Far Vision - Seeing details that are far away.
Sound Localization - Noticing the direction that a sound came from.
Speech Clarity - Speaking clearly.
Visualization - Imagining how something will look after it is moved around or changed.
Flexibility of Closure - Seeing hidden patterns.
Written Expression - Communicating by writing.
Deductive Reasoning - Using rules to solve problems.
Written Comprehension - Reading and understanding what is written.
Information Ordering - Ordering or arranging things.
Control Precision - Quickly changing the controls of a machine, car, truck or boat.
Explosive Strength - Jumping, sprinting, or throwing something.
Spatial Orientation - Knowing where things are around you.
Speed of Limb Movement - Quickly moving your arms and legs.
Arm-Hand Steadiness - Keeping your arm or hand steady.
Stamina - Exercising for a long time without getting out of breath.
Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
Glare Sensitivity - Seeing something even if there is a glare or very bright light.
Problem Sensitivity - Noticing when problems happen.
Fluency of Ideas - Coming up with lots of ideas.
Number Facility - Adding, subtracting, multiplying, or dividing.
Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
Finger Dexterity - Putting together small parts with your fingers.
Static Strength - Lifting, pushing, pulling, or carrying.
Hearing Sensitivity - Telling the difference between sounds.
Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Category Flexibility - Grouping things in different ways.
Oral Comprehension - Listening and understanding what people say.
Memorization - Remembering words, numbers, pictures, or steps.
Speed of Closure - Quickly knowing what you are looking at.
Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Trunk Strength - Using your lower back and stomach.
Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
Dynamic Strength - Exercising for a long time without your muscles getting tired.
Near Vision - Seeing details up close.
Auditory Attention - Paying attention to one sound while there are other distracting sounds.
Rate Control - Changing when and how fast you move based on how something else is moving.
Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
Night Vision - Seeing at night or under low light.
Manual Dexterity - Holding or moving items with your hands.
Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Peripheral Vision - Seeing something to your side when your are looking ahead.