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First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also Known As:
Adult Family Home Program Manager
Aquatics Supervisor
Bar and Restaurant Manager
Clinical Care Coordinator
Clinical Coordinator
Clinical Services Program Manager
Direct Care Supervisor
Housekeeping Supervisor
Resident Care Supervisor
Wages
Annual wages for First-Line Supervisors of Personal Service Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
159,100
7% Change From 2024
Explore First Line Supervisors of Personal Service Workers video
Tasks you might complete in a day.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Resolve customer complaints regarding worker performance or services rendered.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Take disciplinary action to address performance problems.
- Participate in continuing education to stay abreast of industry trends and developments.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Recruit and hire staff members.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct marketing, advertising, or other customer recruitment efforts.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Apply customer feedback to service improvement efforts.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Requisition necessary supplies, equipment, or services.
- Train workers in proper operational procedures and functions and explain company policies.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Train workers in proper operational procedures and functions and explain company policies.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Inform workers about interests or special needs of specific groups.
- Inform management about problems, such as employee disputes.
Subject areas you may need to master.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Strengths you may need in this role.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Mathematics - Using math to solve problems.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Reading Comprehension - Reading work-related information.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Persuasion - Talking people into changing their minds or their behavior.
- Technology Design - Making equipment and technology useful for customers.
- Writing - Writing things for co-workers or customers.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Coordination - Changing what is done based on other people's actions.
- Social Perceptiveness - Understanding people's reactions.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Active Learning - Figuring out how to use new ideas or things.
- Negotiation - Bringing people together to solve differences.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Quality Control Analysis - Testing how well a product or service works.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Science - Using scientific rules and strategies to solve problems.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Operation and Control - Using equipment or systems.
- Time Management - Managing your time and the time of other people.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Instructing - Teaching people how to do something.
- Speaking - Talking to others.
- Service Orientation - Looking for ways to help people.
- Programming - Writing computer programs.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Oral Expression - Communicating by speaking.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Speech Recognition - Recognizing spoken words.
- Time Sharing - Doing two or more things at the same time.
- Far Vision - Seeing details that are far away.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Finger Dexterity - Putting together small parts with your fingers.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Speed of Closure - Quickly knowing what you are looking at.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Spatial Orientation - Knowing where things are around you.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Selective Attention - Paying attention to something without being distracted.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Near Vision - Seeing details up close.
- Originality - Creating new and original ideas.
- Written Comprehension - Reading and understanding what is written.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Information Ordering - Ordering or arranging things.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Written Expression - Communicating by writing.
- Deductive Reasoning - Using rules to solve problems.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Sound Localization - Noticing the direction that a sound came from.
- Category Flexibility - Grouping things in different ways.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Flexibility of Closure - Seeing hidden patterns.
- Manual Dexterity - Holding or moving items with your hands.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Visualization - Imagining how something will look after it is moved around or changed.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Problem Sensitivity - Noticing when problems happen.
- Speech Clarity - Speaking clearly.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Night Vision - Seeing at night or under low light.
- Trunk Strength - Using your lower back and stomach.
- Fluency of Ideas - Coming up with lots of ideas.
- Oral Comprehension - Listening and understanding what people say.
- Stamina - Exercising for a long time without getting out of breath.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Memorization - Remembering words, numbers, pictures, or steps.
- Hearing Sensitivity - Telling the difference between sounds.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")